We want you to be 100% happy with your purchase from us. If you change your mind on an item purchased online (excluding items on Sale), you can return it within 30 days of receipt.
Returns Will Be Accepted When:
- Items are full price;
- Items are in their original condition (unworn and unwashed);
- Items are in their original packaging;
- Tags remain attached to garments (hygiene stickers on swimwear must remain in the same place as sold and all swimwear sold as a set must be returned as a set);
- Due to hygiene reasons, returns on underwear and headwear are not accepted;
- Download, fill out and include the returns form below in the return parcel:
- Returns Form
Failure to return items as listed above may result in the return being rejected and returned to the customer without credit. You will be contacted via email if your return is being rejected.
Returns:
- You can return your items using any trackable service;
- You'll need to cover the postage costs yourself;
- It is your responsibility to ensure the items reach our premises, so please use a trackable service to ensure your return arrives to us safely;
- If your item is deemed faulty, we will reimburse your delivery costs. However, we cannot reimburse you for an amount greater than your original delivery cost. Therefore, we encourage you to use the most economical delivery method for your return. If you are outside Australia and returning a faulty item, please contact our customer service team before posting the product back to us.
To return your order to our online team, please send to:
Ksubi Online Returns
Block A, 391 Park Road,
Regents Park, NSW 2143
Australia
Refunds Will Be Processed:
- Returns will be processed within 48 hours of our distribution centre receiving your parcel; this may vary during busy periods.
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Funds will be refunded based on the method used for the original purchase:
- PayPal refunds will be visible in your PayPal balance immediately
- Credit card refunds will be visible within 2-5 business days depending on your financial institution
- Afterpay refunds cancel out any future payments for each item returned and automatically notify Afterpay. If the customer has already made one or more payments and an amount is owing to them, that amount will be refunded to the credit/debit card they used to place the order. Once notified, Afterpay will process the refund immediately but the bank may take 2-3 business days to refund any money to the card.
Please note that delivery charges are non-refundable, unless your item is deemed to be faulty.
Exchange Requests
Unfortunately, we are unable to offer exchanges in the traditional sense on international orders. If you’d like to exchange an item you’ve purchased from us, you’ll need to send it back to our returns department and the team will process a refund to the account used to make the purchase within 3-7 business days of receiving your return. We recommend using a tracked method of postage to ensure your parcel arrives to our online department safely.
In the meantime you can jump back on our site and place a new order for the size you’d like to receive, or alternatively you can wait for your refund to appear before placing this second order.
Sale Items
Please note, any items on Sale are not eligible for a refund, exchange or store credit.
Returns Form
Please download and complete our online returns form to ensure we can process your request as quickly as possible. This form should be included with your return
